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The Department of Health and Aged Care (the department) will be hosting a webinar on 9 March 2023 to provide more information about the Residents’ Experience Surveys being undertaken in residential aged care homes. You can register for the 2023 Residents’ Experience Surveys webinar via the department’s website. The webinar will include a Q&A session held by the following members responsible for Residents’ Experience Surveys:

Josh Maldon
Assistant Secretary / Choice and Transparency – DEPARTMENT OF HEALTH AND AGED CARE

Leighton Howard MBA
Senior Director | Payer, Provider & Government Solutions – IQVIA

Dr Lisa Fodero PHD

Rebecca Woods
Executive Director, Aged Care Access – ACNA

Topics covered in the webinar will include:

  • Outcomes of the 2022 Consumer Experience Interviews
  • Feedback and lessons learned
  • Preparing for the 2023 Residents’ Experience Surveys
  • Methodology updates and other changes for 2023
  • Why your support and participation matters
  • Survey purpose and connection to Star Ratings
  • Q&A session on pre-submitted questions.