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Terms of Use

Terms of use

Access to and use of the site is subject to the following terms of use. The sole purpose of the content on this site is to provide online access to information about the Residents’ Experience Survey program. It is not intended for any other purpose. The operation of RES is led by IQVIA and will be administered and conducted in partnership with Access Care Network Australia (ACNA) and HealthConsult, on behalf of the Australian Government Department of Health and Aged Care.

By using this site, you agree to do so at your own risk and to be bound by these terms of use.


IQVIA Solutions Australia Pty Ltd (‘IQVIA’) maintains this site. The information contained within this platform is for general education purposes only. The information may be subject to amendment and updating without notice.

The website content is available to the Australian public and residential aged care homes.

While IQVIA endeavours to keep the information up to date and correct, to the extent permitted by law, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the site or the information, products, services, or related graphics contained on the site for any purpose. Any reliance you place on such information is, therefore, strictly at your own risk.

In no event will IQVIA be liable for any loss or damage including without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever arising from loss of data or profits arising out of or in connection with the use of this site.

Every effort is made to keep the site up and running smoothly. However, IQVIA takes no responsibility for and will not be liable for the site being temporarily unavailable due to technical issues beyond our control.

For more information about IQVIA’s privacy policy, click here.

Intellectual property rights

This site is the property of IQVIA.

All intellectual property rights of any kind in this site are owned by or licensed to IQVIA or the sponsor and is protected by copyright, trade mark and other intellectual property rights and laws.

IQVIA grants you a limited licence to access the site for the purposes set out in these terms. Unless otherwise indicated, all material, and documents published on this site are owned by IQVIA or the sponsor. Any materials or practical tools provided are for personal use as permitted under copyright legislation and may not be reproduced, transmitted, adapted, sold or modified without permission. Unless written consent has been obtained from IQVIA or the sponsor, no permission is given to copy published and copyrighted content from our site to other programs or sites or to use such content in any other way.

IQVIA reserves the right to modify this site and/or discontinue its operation at any time without notification and without accepting liability. IQVIA is under no obligation to update the content of this site.


Through this site you may be able to link to other websites that are not under the control of IQVIA. IQVIA has no control over the nature, content and availability of external sites. The inclusion of any links does not necessarily imply a recommendation or endorsement of the views expressed within them.