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Webinar

All residential aged care providers are encouraged to participate in the 2023 Residents’ Experience Surveys which will contribute 33% to their overall Star Rating score. This webinar will provide information about what has changed in the program since 2022 and how the surveys will be conducted.

2023 Residents’ Experience Surveys Webinar

2023 Residents’ Experience Surveys – slide

Presenters

Josh Maldon
Assistant Secretary / Choice and Transparency – DEPARTMENT OF HEALTH AND AGED CARE

Leighton Howard MBA
Senior Director | Payer, Provider & Government Solutions – IQVIA

Dr Lisa Fodero PHD
Partner – HEALTHCONSULT

Rebecca Woods
Executive Director, Aged Care Access – ACNA

The 2023 Residents’ Experience Surveys (formerly the Consumer Experience Interviews) are due to commence in March. This webinar video and presentation slides are for providers of residential aged care and provide information about what has changed in the program since 2022 and how the surveys will be conducted in 2023.

The webinar included an overview of key outcomes of the 2022 interviews, detailed the changes in the new program, including the methodology, and provided details about the upcoming 2023 surveys.

The following topics were covered along with a Q&A session with representatives from the department and the external consortium engaged to undertake this year’s survey.

Topics covered in the webinar will include:

  • Outcomes of the 2022 Consumer Experience Interviews
  • Feedback and lessons learned
  • Preparing for the 2023 Residents’ Experience Surveys
  • Methodology updates and other changes for 2023
  • Why your support and participation matters
  • Survey purpose and connection to Star Ratings
  • Q&A session on pre-submitted questions.

Please visit the Residents’ Experience Surveys webpage for more information.